All You Need to Know About ServiceNow Administration

A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow

This is a beginner level training course for ServiceNow. With a duration of more than 10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification.

What you’ll learn

  • Get knowledge on configuring processes.
  • Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam.
  • Comprehend the Admin activities in ServiceNow.
  • Understand Basic ITSM Processes.
  • Understand the Basic User Interface and Navigation in ServiceNow.
  • Create Tables, Fields, Form Layouts, Views.
  • Create and Administer Users, Groups and Roles.
  • Understand Different Types of Dictionaries/Fields.
  • Import Data into ServiceNow Tables.
  • Configure Application Menus and Modules.
  • Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs.
  • Build Service Catalogs, Record Producers, Order Guides and Workflows.
  • Create Reports and Dashboards.
  • Knowledge Management.
  • Trigger Email Notifications and Events.
  • Migrate Customizations from one instance to Other through Update Sets.

Course Content

  • Course Overview –> 2 lectures • 8min.
  • ServiceNow Overview –> 3 lectures • 17min.
  • Basics of UI –> 7 lectures • 1hr 13min.
  • User Administration –> 4 lectures • 28min.
  • Tables & Columns –> 9 lectures • 1hr 32min.
  • Core Configurations –> 6 lectures • 1hr 27min.
  • General Configurations –> 5 lectures • 1hr 22min.
  • Service Catalogs & Knowledge Management –> 5 lectures • 1hr 18min.
  • Reports –> 3 lectures • 29min.
  • Update Sets And Plugins –> 2 lectures • 22min.
  • Custom application –> 8 lectures • 1hr 34min.

All You Need to Know About ServiceNow Administration

Requirements

  • An idea about IT companies and Principles would be helpful but is not mandatory.

This is a beginner level training course for ServiceNow. With a duration of more than 10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification.

For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge over the topics taught in this course, i believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Once you successfully complete this course, you should be able to:

  • Get knowledge on configuring processes from scratch
  • Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
  • Comprehend the Admin activities in ServiceNow
  • Understand Basic ITSM Processes
  • Understand the Basic User Interface and Navigation in ServiceNow
  • Create Tables, Fields, Form Layouts, Views
  • Understand the core working of ServiceNow – Tables and Records
  • Create and Administer Users, Groups and Roles
  • Understand Different Types of Dictionaries/Fields
  • Import Data into ServiceNow Tables
  • Configure Application Menus and Modules
  • Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules
  • Create Security rules (ACL) to restrict user access
  • Define Service Level Agreements in ServiceNow
  • Build Service Catalog Items, Record Producers and Order Guides
  • Build Workflow to automate processes.
  • Create different Reports and add them on to Dashboards in ServiceNow
  • Have a clear idea on Knowledge Management
  • Trigger Email Notifications and Events
  • Migrate Customizations from one instance to Other through Update Sets

I always believe in student satisfaction, if you have any question on ServiceNow, feel free to post your Question in the Q&A section, I will surely respond 🙂

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