# Root Cause Analysis and the 8D Problem Solving Bootcamp

Four approaches for permanent and effective corrective actions | Includes FMEA, VSM and Seven Basic Quality Tools

In this course I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:

What you’ll learn

• Perform the root cause analysis to eliminate the problem permanently.
• Choose the right tool for the root cause analysis.
• Learn about more than 40 tools that can be used for problem solving.
• Proven problem solving approaches.
• Taking permanent corrective actions, so that the problem does not come back again..
• Templates are included in the course..

Course Content

• Introduction –> 4 lectures • 15min.
• Technique #1: Five Whys –> 4 lectures • 16min.
• Technique #2: Cause and Effect Analysis –> 4 lectures • 22min.
• Technique #3: A3 Problem Solving Approach –> 39 lectures • 4hr 6min.
• Technique #4: 8D Problem Solving Approach –> 41 lectures • 3hr 33min.

Requirements

• Some basic understanding of the quality management concepts.

In this course I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:

1. Five Why’s

2. Cause and Effect Diagram

3. A3 Problem Solving Approach

4. Eight Disciplines or 8D Problem Solving Approach

Depending upon the complexity of the problem you can choose one of these approaches.

While taking these approaches, there are many tools and techniques which could be applied. I will cover many such tools, for example:

1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)

2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation)

3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)

4. Value Stream Mapping

5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours

6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis

7. Tools for D3 (Interim Containment): Identification and Traceability

8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram

9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis

10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard

11. Tools for D7 (Prevent Recurrence): FMEA

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