All You Need to Know About ITSM Processes In ServiceNow

Understand the Core ITSM Processes in ServiceNow

We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it.

What you’ll learn

  • Understand Basic ITSM Processes.
  • Know the basics of ServiceNow.

Course Content

  • Course Overview –> 1 lecture • 3min.
  • Basics –> 2 lectures • 9min.
  • Core ITSM Processes –> 6 lectures • 1hr 52min.
  • Service Catalog –> 4 lectures • 55min.

All You Need to Know About ITSM Processes In ServiceNow

Requirements

  • An idea about IT companies and Principles would be helpful but is not mandatory.

We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it.

In this course, core ITSM processes are covered – Incident, Problem, Change, Service Catalogs, CMDB, Knowledge.

Technical concepts of ServiceNow are not discussed in this course. You can look at my SerivceNow Admin course if you are looking for knowledge on Admin activities.

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