Complete IT Support Specialist Course: Networking

Learn all the fundamentals of networking to become a troubleshooting master

This is part two of a 5 part course designed to give you all the skills and knowledge necessary to qualify for entry level IT support positions. Students who complete this course will have a strong foundation in networking and technology in general and will have a strong basis for understanding all the necessary aspects of Information Technology to progress and excel in the field.

What you’ll learn

  • Understanding TCP/IP and OSI Networking Models.
  • Explain the function and use of routers.
  • Identify the difference and functions of switches and hubs.
  • Identifying and utilizing different forms of cabling.
  • Understanding the difference between servers and clients and how the operate.
  • Identifying and properly using the layers of networking.
  • Explain the details of how an ethernet frame operates.
  • High level knowledge of Mac Address/IP and how it functions.
  • Understanding of the main protocols associated with networking.
  • Understand and describe and utilize subnetting and subnet masks.
  • Explain DNS and UDP.
  • Understanding Routing.
  • Explain the process and function of DHCP.

Course Content

  • Introduction –> 1 lecture • 3min.
  • Networking Models and Layers –> 2 lectures • 11min.
  • The Basics of Networking –> 11 lectures • 33min.
  • The Network Layer –> 16 lectures • 1hr 1min.
  • Transport Layer –> 11 lectures • 41min.
  • Network Services –> 13 lectures • 45min.

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Requirements

This is part two of a 5 part course designed to give you all the skills and knowledge necessary to qualify for entry level IT support positions. Students who complete this course will have a strong foundation in networking and technology in general and will have a strong basis for understanding all the necessary aspects of Information Technology to progress and excel in the field.

 

We’ll be covering both the TCP/IP and OSI networking models, cables, switches, hubs, routers, server and routers Mac addresses, IP, layers of networking, DCHP and much more.

 

  • Network basics
  • Network specific knowledge and troubleshooting
  • Network architectures TCP/IP and OSI
  • Understanding the differences and uses of hubs, switches, routers
  • The process of how data moves through a network and how specific failures in the network can lead to network issues
  • Routing and routing tables
  • Address Resolution Protocol
  • Subnet Masks
  • IP addresses
  • IP subnetting
  • Cabling
  • Ethernet basics
  • TCP and UDP
  • DNS and DHCP
  • VLANs
  • VPNs
  • Quality of Service (QoS)
  • Proxy Services
  • NAT

By the end of this course you will know the core fundamentals of how the internet works and the technology that makes that possible. You will be able to discuss and explain from a top down perspective all the major elements of networking and understand and explain in detail the processes that are used in every network. The knowledge gained in this course will allow you to accurately identify and solve network related issues and even provide a foundation for configuring your own networks!

 

This course is designed to give students a strong foundation for networking and information technology as a whole. The knowledge supplied in this course will allow you to have a strong understanding of Information Technology and allow you to solve support cases and further your knowledge in Information Technology.

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