sap ecc and s4 hana real time support learning with sample realtime incidents Part1
A support incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.
What you’ll learn
- Introduction.
- Useful for work and interviews Support project real time incidents part1.
- Useful for work and interviews Support project real time incidents part2.
- Useful for work and interviews Support project real time incidents part3.
- Useful for work and interviews Support project real time incidents part4.
- must knew support ticketing tool statuses in real time for all modules.
- must knew support ticketing tool difference between parent and child scenarios.
- Types of service level agreement and what sla?.
- Real TIME interview question support responsibilities in sap or s4 hana all.
- Real time must learn support daily incident summary report and depth learning.
- 18 sample incident tickets with integrations.
- Conclusion.
Course Content
- Introduction –> 8 lectures • 1hr 16min.
- Support consultant roles and responsibilities –> 1 lecture • 13min.
- Real time must learn support daily incident summary report and depth learning –> 1 lecture • 32min.
- Sample SD tickets with MM and FI integrations –> 19 lectures • 3hr 10min.
Requirements
A support incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.
it is divided into two parts.
Part 1 will be covered in this course.
Introduction
Useful for work and interviews Support project real time incidents part1
Useful for work and interviews Support project real time incidents part2
Useful for work and interviews Support project real time incidents part3
Useful for work and interviews Support project real time incidents part4
must knew support ticketing tool statuses in real time for all modules
must knew support ticketing tool difference between parent and child scenarios
Types of service level agreement and what sla?
Real TIME interview question support responsibilities in sap or s4 hana all
Real time must learn support daily incident summary report and depth learning
The following priorities are available:
Business Impact for Incident Priorities
Priority
Business Impact
Very High
Critical business processes are affected and crucial tasks cannot be carried out. The incident requires immediate attention because it could result in business downtime for the organization. Security-related incidents must always be assigned this priority.
High
Key business processes are affected and important tasks cannot be carried out. The incident requires prompt attention because it could delay business processes.
Medium
Business processes are affected, but the incident has only a minor impact on business productivity.
Low
The issue has little or no effect on business processes.
Incident statuses:
The status of an incident changes depending on the actions performed on it by the requester, you as the processor, and your provider if you forward the incident to him or her. The statuses visible to you differ slightly from those visible to the requester. The following statuses are visible to you as the processor of the incident:
Incident Status Descriptions
Status
Description
New
The incident has recently been reported and has not yet been taken over for processing.
In Process
The incident is being processed.
In Process – Provider Action
The processor has forwarded the incident to the provider, from whom action is now required.
In Process – Requester Action
Action is required on the part of the requester of the incident.
In Process – Solution Proposed
A solution has been proposed to the requester, from whom action is now required.
In Process – Reopened
The requester has rejected a proposed solution and the incident requires further action on the part of the processor.
Completed – Solution Accepted
The requester has accepted a proposed solution and the incident is resolved from his or her point of view.
Completed – Solution Rejected
The requester has rejected a proposed solution, but has canceled the incident because it is no longer valid or has been solved by other means, or the processor has completed the incident on behalf of the requester after the requester rejected the proposed solution.
Completed
The requester has canceled the incident, the processor has completed the incident on behalf of the requester, or no changes have been made to the incident for 14 days and it has been completed automatically.
Closed
The processor has closed the incident after the requester canceled it or after the incident was completed automatically because no changes were made to it for 14 days.
Closed – Solution Accepted
The processor has closed the incident after the requester accepted a proposed solution.
For information about the statuses visible to the requester, see Track Your Incidents in the Tasks section of the documentation on Working with Incidents.
18 real time incidents learning for Part 1
A support incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.
try many more for learning, welcome to happy learning.