MB-230: Microsoft Dynamics 365 Customer Service Mastery

A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.

Learn from Udemy’s top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish’s hands-on approach and clear explanations will make complex concepts easy to grasp and apply in real-life scenarios.

What you’ll learn

  • Case Management in Detail.
  • Knowledge Management.
  • Service Level Agreements.
  • Entitlements.
  • Service Scheduling.
  • Customizing Customer Service Module.
  • Omni-Channel Management.

Course Content

  • Introduction to Customer Service –> 2 lectures • 8min.
  • Basic Case Management –> 5 lectures • 21min.
  • Advanced Case Management –> 1 lecture • 3min.
  • Queues & Routing Rules –> 4 lectures • 17min.
  • Case Relationships –> 2 lectures • 7min.
  • Email Configuration –> 2 lectures • 12min.
  • Knowledge Base (KB) Management –> 7 lectures • 26min.
  • Entitlements –> 3 lectures • 16min.
  • Service Level Agreements ( SLA) –> 5 lectures • 32min.

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Requirements

Learn from Udemy’s top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish’s hands-on approach and clear explanations will make complex concepts easy to grasp and apply in real-life scenarios.

 

With 24 high-quality video lessons, hands-on exercises, and practical case studies, you’ll learn:

  1. Core Concepts: Understand the fundamentals of Microsoft Dynamics 365 Customer Service, including its architecture, components, and user interface.
  2. Configuration & Customization: Master the art of customizing and configuring the platform to meet your unique business requirements, including creating custom tables, fields, and forms.
  3. Case Management: Learn how to create, manage, and resolve customer cases efficiently, improving response times and ensuring customer satisfaction.

This course is perfect for:

  • IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.
  • End users looking to specialize in the Dynamics 365 Customer Service module.
  • Customer service professionals looking to level up their skills and provide better support to their customers.
  • Business owners seeking to improve customer satisfaction and retention.

Zero Risk Investment:

Remember, you have absolutely nothing to lose! With Udemy’s 30-day money-back guarantee, you can enroll in “Microsoft Dynamics 365 Customer Service Mastery” with complete confidence. If you’re not satisfied with the course, simply request a refund within the first 30 days, no questions asked. Enroll now and start your journey towards exceptional customer service!

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