Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.

What you’ll learn

  • How to take care of yourself while taking care of others.
  • How to really listen to customers, not just hear their problems.
  • How to be personable even when you’re not there in person.

Course Content

  • Introduction to Customer Service: Soft Skills Fundamentals –> 5 lectures • 9min.
  • Prepare Yourself and Your Space –> 6 lectures • 8min.
  • Dealing With Customers –> 6 lectures • 7min.
  • Self Preservation in Customer Service –> 3 lectures • 2min.
  • Conclusion –> 2 lectures • 3min.

Customer Service: Soft Skills Fundamentals

Requirements

  • Nope. You just need a desire to deliver top-notch customer service..

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.